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The Social Triad Model: Considering the Deployer in a Novel Approach to Trust in Human-Robot Interaction
David Cameron1, Emily C Collins2, Stevienna de Saille3
1Information School, University of Sheffield, Sheffield, S10 2TN UK.
International Journal of Social Robotics
|February 24, 2025
Summary
Trust in human-robot interaction (HRI) is complex. A robot's trustworthiness depends not only on the robot itself but also on the user's trust in the robot's deployer, introducing a social triad model.
Area of Science:
- Human-Robot Interaction (HRI)
- Trust in AI
- Social Robotics
Background:
- Growing interest in measuring and implementing trust in HRI.
- Existing research focuses on robot social cues but overlooks external influences.
- Questions remain about robot authenticity and social interaction's role in building trust.
Purpose of the Study:
- To investigate the influence of the deployer on user trust in robots.
- To propose a new model for understanding trust in HRI.
- To explore the social dynamics affecting trust in care robotics.
Main Methods:
- A three-part case study on HRI research.
- Utilized LEGO® Serious® Play focus groups for care robotics.
- Qualitative analysis of user perceptions and trust dynamics.
Main Results:
- User trust in robots is significantly affected by their trust in the deploying entity.
- The dyadic model of HRI is insufficient to capture trust complexities.
- The proposed Social Triad model offers a more comprehensive framework.
Conclusions:
- Trust in HRI is a multi-faceted social phenomenon.
- The relationship between user, robot, and deployer is crucial for understanding trust.
- Future HRI research should incorporate the deployer's influence.
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