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Updated: May 26, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Could a focus on care process put care back into the US health system?
Arnav Shah1, Reginald Reggie D Williams1
1International Health Policy and Practice Innovations, The Commonwealth Fund, New York, NY 10021, United States.
Abstract:
The US health care system continues to underperform compared with other high-income countries, despite excelling on measures of care delivery and quality, also referred to as indicators of "care process." This commentary explores how the United States managed to perform well on measures of care process and how learning from this lone area of positive cross-country comparison can provide valuable lessons for improving overall health care system performance. By applying these lessons, the United States can create a more effective, efficient, and equitable health care system, ensuring better access, streamlined administration, and improved health outcomes for more Americans.
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