Integration of Virtual Technology and Artificial Intelligence Improves Satisfaction, Patient Safety, and Nursing...

Area of Science:

• Healthcare technology
• Nursing informatics
• Artificial intelligence in healthcare

Background:

• Healthcare systems face challenges with nursing workforce shortages.
• Patient safety concerns are often exacerbated by staffing deficits.
• Virtual care technology offers potential solutions to these systemic issues.

Purpose of the Study:

• To evaluate the impact of implementing virtual care technology with AI.
• To assess improvements in patient safety and nursing workforce flexibility.

Main Methods:

• Quality improvement methodology was employed.
• Implementation of virtual patient observation (VPO) with AI.
• Integration of virtual nurse (VN) technology, with RNs acting as VNs.

Main Results:

• Unwitnessed in-room patient fall rates decreased by 59%.
• Median sitter hours reduced by 91%, saving 63 hours of bedside nurse time monthly.
• Enhanced patient experience and improved nurse perceptions of safety, flexibility, and well-being.

Conclusions:

• Virtual patient observation with AI and virtual nurse technology can augment nursing functions.
• Nurse leader sponsorship is crucial for successful implementation.
• This technology offers a viable solution for improving patient safety and workforce flexibility.