How Does Passive Cyber Incivility Influence Work Engagement? A Serial Mediation via Motivation and Emotion
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View abstract on PubMed
Summary
This summary is machine-generated.Passive cyber incivility harms employee work engagement indirectly. It reduces intrinsic motivation and increases emotional exhaustion, negatively impacting job satisfaction and productivity.
Area Of Science
- Organizational Psychology
- Cyberpsychology
- Occupational Health
Background
- Passive cyber incivility, characterized by ambiguous and offensive online behavior, poses risks to employee well-being.
- Understanding the mechanisms through which passive cyber incivility affects work engagement is crucial for organizational interventions.
Purpose Of The Study
- To investigate the indirect effects of passive cyber incivility on work engagement.
- To examine the mediating roles of motivational (intrinsic motivation) and affective (emotional exhaustion) factors.
Main Methods
- A three-wave survey was conducted over one month.
- Data were collected from 306 employees across various industries.
- Statistical analyses were employed to test mediation models.
Main Results
- Passive cyber incivility did not directly impact work engagement.
- A serial mediation pathway was found: passive cyber incivility negatively affected intrinsic motivation, which in turn led to increased emotional exhaustion, ultimately reducing work engagement.
- Both intrinsic motivation and emotional exhaustion played significant mediating roles.
Conclusions
- Passive cyber incivility undermines work engagement through a chain reaction involving motivation and emotional well-being.
- Organizations should address passive cyber incivility to protect employee engagement and mental health.
- Further research is needed to explore other potential mediating or moderating factors.
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