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How Does Passive Cyber Incivility Influence Work Engagement? A Serial Mediation via Motivation and Emotion
Yi Lu1, Yu Yan1, Shuai-Ping Xiao2
1Academy of Advanced Interdisciplinary Studies, Wuhan University, Wuhan 430072, China.
Abstract:
Passive cyber incivility, with its ambiguity and offensive nature, can have a detrimental impact on employees' well-being and negative work consequences. To explore passive cyber incivility in depth, we examined its effects through both motivational and affective channels. Over the course of a month, this study conducted a three-wave survey across industries, involving a sample of 306 employees. Results showed that passive cyber incivility has no direct impact on work engagement. Instead, it hampered work engagement through the serial mediation of intrinsic motivation and emotional exhaustion. Overall, this study aims not only to raise awareness of the risks associated with passive cyber incivility but also to contribute to the existing literature on work engagement by investigating the mediating processes that have not been sufficiently studied.
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