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Understanding, Assessing, and Improving Social Health Resource Referrals in Healthcare Organizations.

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Kaiser Permanente's social service resource locator (SSRL) has inaccurate information, hindering access to food insecurity resources. Improving data accuracy is crucial for connecting patients with essential social services.

Keywords:
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Area of Science:

  • Public Health
  • Health Informatics
  • Community Health

Background:

  • Social determinants of health significantly impact patient outcomes.
  • Effective navigation of social services is vital for addressing patient needs.
  • Digital tools like resource locators can bridge gaps between patients and community support.

Purpose of the Study:

  • To evaluate the accuracy and utility of Kaiser Permanente's self-service social service resource locator (SSRL).
  • To assess the effectiveness of the SSRL in identifying and connecting patients with food insecurity resources.
  • To understand barriers patients face when accessing social services using the SSRL.

Main Methods:

  • Utilized a modified asset mapping approach.
  • Analyzed neighborhood and patient-level food insecurity data.
  • Conducted patient surveys, interviews, SSRL data abstraction, and in-person walking assessments with qualitative coding.

Main Results:

  • Identified common barriers to social service access including eligibility criteria and organizational capacity.
  • Found significant discrepancies between SSRL listings and actual resource availability/eligibility (e.g., 5 of 18 resources were inaccurate or unavailable).
  • Inadequate and inaccurate information in the SSRL database was a major barrier to its effectiveness.

Conclusions:

  • Modified asset mapping is a practical method for assessing social needs and resources.
  • The accuracy and comprehensiveness of information within the SSRL are critical for its success.
  • Enhancing real-time data accuracy and filtering capabilities in the SSRL is essential for successful patient resource connection.