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Updated: May 24, 2025

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Public Healthcare Informatics for COVID-19 from Social Media Data.

Vishwa V Kumar, Avimanyu Sahoo, Ritika Kumar

    Annual International Conference of the IEEE Engineering in Medicine and Biology Society. IEEE Engineering in Medicine and Biology Society. Annual International Conference
    |March 5, 2025
    PubMed
    Summary
    This summary is machine-generated.

    Social media analysis of COVID-19 revealed public healthcare supply needs. Insights from millions of tweets identified critical shortages, informing pandemic response strategies.

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    Area of Science:

    • Health Informatics
    • Public Health
    • Social Media Analysis

    Background:

    • The COVID-19 pandemic significantly disrupted societal functions, particularly healthcare systems.
    • Understanding public needs and sentiments related to healthcare supply chains is crucial during health crises.

    Purpose of the Study:

    • To analyze social media discourse on "X" (formerly Twitter) to identify public sentiment and needs concerning healthcare supply chain challenges during the COVID-19 pandemic.
    • To extract actionable insights from a large volume of tweets regarding critical supplies like testing kits, oxygen, and hospital beds.

    Main Methods:

    • Utilized natural language processing (NLP) techniques to analyze over 3.9 million tweets.
    • Identified opinionated keyphrases and performed sentiment analysis on the collected health informatics data.
    • Applied K-means clustering to categorize sentiments into ten distinct groups, highlighting top healthcare supply needs.

    Main Results:

    • Identified key public concerns and sentiments regarding healthcare supply chain logistics during the pandemic.
    • Quantified word trends and sentiment distributions within the analyzed tweet data.
    • Determined the ten most pressing healthcare supply needs expressed by the public.

    Conclusions:

    • Social media platforms like "X" serve as valuable sources for real-time, actionable data on healthcare supply chains.
    • The findings provide critical insights for enhancing response strategies during public health emergencies.
    • This research demonstrates the utility of social media data in understanding and addressing healthcare logistics challenges.