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A transparency statement improves trust in community-police interactions.

Kyle S H Dobson1, Andrea G Dittmann2, David S Yeager3

  • 1Frank Batten School of Leadership and Public Policy, University of Virginia, Charlottesville, VA, 22903, USA. kyle.dobson@virginia.edu.

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This summary is machine-generated.

Community policing faces declining trust. Officers stating benevolent intent, like "I'm getting to know the community," reduces perceived threat and increases public trust, improving police-community relations.

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Area of Science:

  • Social Psychology
  • Criminology
  • Communication Studies

Background:

  • Billions invested in community policing over 30 years have not reversed declining public trust.
  • Qualitative analysis suggests officer questioning styles may inadvertently make community members feel threatened.

Purpose of the Study:

  • To investigate the impact of officer communication styles on public trust in community policing.
  • To identify communication strategies that can enhance positive police-community interactions.

Main Methods:

  • Qualitative analysis of over 500 hours of naturalistic police-community observations.
  • A pre-registered field experiment (N=232) testing transparency statements by officers.
  • Exploratory natural language processing and sympathetic nervous system measures.
  • Six online experiments (N=3210) examining transparency statement effectiveness across diverse groups.

Main Results:

  • Officer transparency statements (e.g., "I'm walking around trying to get to know the community") significantly reduced feelings of threat.
  • Community members reported greater trust in officers using transparency statements.
  • Transparency statements proved effective across diverse demographic groups.

Conclusions:

  • Transparent communication of benevolent intent is a key factor in improving police-community relations.
  • Simple verbal strategies can mitigate perceived threat and enhance public trust in law enforcement.
  • Future community policing initiatives should incorporate transparency training for officers.