Anger De-escalation: A Standardized Patient Workshop for Third- and Fourth-Year Medical Students
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View abstract on PubMed
Summary
This summary is machine-generated.Medical students trained in anger de-escalation showed improved confidence and appraisal skills. This communication workshop enhances self-efficacy for managing challenging patient encounters.
Area Of Science
- Medical Education
- Communication Skills Training
- Patient Management
Background
- Medical students often lack preparedness for de-escalating anger from patients and families.
- This unpreparedness can lead to negative emotional outcomes for students and physician burnout.
- Existing literature lacks specific didactic tools for managing patient anger in senior medical students.
Purpose Of The Study
- To develop and evaluate a communication workshop for senior medical students focused on identifying and managing patient anger.
- To assess the impact of the workshop on students' confidence and skills in handling angry patient encounters.
Main Methods
- A 2-hour standardized patient (SP)-based communication workshop was designed for senior medical students.
- Participants engaged in role-playing angry patient scenarios, followed by facilitator-led debriefing.
- Effectiveness was assessed using pre- and post-workshop surveys and an observed structured teaching exercise.
Main Results
- A statistically significant improvement was observed in students' self-reported confidence in anger identification and de-escalation (p < .001).
- Students showed significant improvement in appraising the effectiveness of communication strategies for managing patient anger (p < .001).
Conclusions
- Evidence-based communication strategies, such as the NURSE mnemonic, enhance student confidence and skill in managing angry patients/families.
- The workshop may improve self-efficacy and mitigate negative emotional experiences during the transition to clinical practice.
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