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Outreach to Adolescents in Crisis on Social Media, YouthLine's Safe Social Spaces, 2019 to 2024
Craig Leets1, Angela Nielsen1, Meghan Buchanan1
1Craig Leets, Angela Nielsen, and Meghan Buchanan are with YouthLine, Lines for Life, Portland, OR. Ayah Zirikly is with the Malone Center for Engineering in Healthcare and the Center for Language and Speech Processing, Whiting School of Engineering, Johns Hopkins University, Baltimore, MD. Mark Dredze is with the Malone Center for Engineering in Healthcare and the Department of Computer Science, Johns Hopkins University, Baltimore. Leslie Miller is with the Department of Psychiatry and Behavioral Sciences, Johns Hopkins University School of Medicine, Baltimore. Holly C. Wilcox is with the Department of Psychiatry and Behavioral Sciences, Johns Hopkins University School of Medicine, and the Department of Mental Health, Johns Hopkins Bloomberg School of Public Health, Baltimore. Carlos Gallo is with the Department of Psychiatry and Behavioral Sciences, Northwestern University, Chicago, IL.
Abstract:
YouthLine developed Safe Social Spaces (SSS), a program that trains young adult crisis specialists to identify and assist youths expressing suicidal thoughts and behaviors on social media platforms. Crisis specialists contacted 3868 youths in crisis from across the United States through social media private messaging from 2019 to 2024. Fifty-six percent of youths responded to outreach by SSS. SSS is a scalable program, created to meet youths where they are-on social media and online. (Am J Public Health. 2025;115(4):473-476. https://doi.org/10.2105/AJPH.2024.307970).
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