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Improving audit and feedback: A user-centred approach to designing feedback techniques for an online experiment
Valentine Seymour1, Thomas A Willis2, Ana Weller1
1Centre for Human-Computer Interaction Design, City, University of London, London, UK.
Health Informatics Journal
|March 13, 2025
Summary
This study introduces a user-centered design approach to develop effective audit and feedback (A&F) techniques for improving patient care. The method involves patients and stakeholders to create better digital health interventions.
Area of Science:
- Health Services Research
- Digital Health Interventions
- Human-Computer Interaction
Background:
- Audit and feedback (A&F) programs aim to enhance clinical performance and patient care.
- Current A&F methods have variable effects, and optimal feedback delivery remains unclear.
- Real-world trials are insufficient for testing all feedback variations; online screening offers a systematic alternative.
Purpose of the Study:
- To develop and evaluate a user-centered design (UCD) approach for creating A&F feedback techniques.
- To inform the design of online screening experiments for A&F interventions.
- To explore the feasibility and usability of co-creating digital feedback tools with patients and stakeholders.
Main Methods:
- Employed a user-centered design methodology, involving patients and stakeholders.
- Co-created a suite of A&F feedback techniques for an online screening experiment.
- Focused on engagement strategies, feasibility, fidelity, and usability of online feedback delivery.
Main Results:
- Demonstrated the successful implementation of the UCD approach in developing A&F techniques.
- Identified key lessons for engaging partners in digital intervention design.
- Highlighted the potential for online screening experiments to systematically evaluate feedback methods.
Conclusions:
- The user-centered design approach is effective for developing digital health interventions, including A&F tools.
- This methodology can enhance the co-creation and usability of online feedback mechanisms.
- The approach is adaptable for designing various digital health interventions beyond A&F programs.
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