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Related Experiment Videos

Evaluation of an interview training course for general practitioners.

J M Bensing, E M Sluijs

    Social Science & Medicine (1982)
    |January 1, 1985
    PubMed
    Summary

    General practitioners received communication training, improving their empathic listening skills. However, this did not lead to patients discussing more psychosocial problems during consultations.

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    Area of Science:

    • Medical Education
    • Communication Studies
    • Psychology

    Background:

    • Effective doctor-patient communication is crucial for healthcare.
    • General practitioners (GPs) require specific communication skills training.
    • Rogerian theory, emphasizing 'unconditional positive regard,' offers a framework for enhancing communication.

    Purpose of the Study:

    • To evaluate an experimental training program in doctor-patient communication for GPs.
    • To assess if the training, based on Rogerian principles, alters GP communication behavior.
    • To determine if changes in GP communication lead to increased patient disclosure of psychosocial problems.

    Main Methods:

    • An experimental training program in doctor-patient communication was developed for GPs.
    • The training focused on the diagnostic process, incorporating Rogerian concepts.
    • Doctor-patient consultations were video-recorded before and 3 months after the training for comparison.

    Main Results:

    • GPs demonstrated a significant change in communication behavior in the expected direction (empathic listening).
    • Despite improved doctor empathy, patients did not increase their disclosure of psychosocial problems.
    • The training did not alter the overall outcome of the diagnostic consultation.

    Conclusions:

    • While training can enhance empathic listening skills in GPs, it may not be sufficient to encourage patients to discuss sensitive psychosocial issues.
    • Creating a supportive environment through empathic communication alone does not guarantee increased patient disclosure.
    • Further research is needed to understand barriers to patient disclosure and develop more effective communication strategies.

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