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Barriers to Effective Communication II01:21

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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
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Establishing a secure, collaborative nurse-patient relationship is crucial for delivering high-quality care. This relationship, founded on trust, respect, and honesty, enhances the patient's comfort and willingness to share vital health information. For example, a nurse who listens actively and without judgment provides clear information about health conditions and treatment options and respects patient decisions, which builds a trusting relationship.
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In healthcare, informed consent is a crucial process that involves thoroughly communicating medical treatment options to patients, including benefits, risks, potential side effects, and alternatives. This process enables patients to make well-informed decisions about their care, ensuring they understand the implications of their choices before consenting to or refusing treatment.
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Limited English Proficient Patients and Nurses' Experiences With Language Access Services.

Julie McCulloh Nair, Alex Waad, Brenda Hollingsworth

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    In-person interpreters are preferred by obstetrical patients with limited English proficiency for better communication and culturally competent care. Addressing barriers to language access services is crucial for equitable healthcare delivery.

    Keywords:
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    Area of Science:

    • Healthcare disparities
    • Health equity
    • Medical communication

    Background:

    • Limited English proficiency (LEP) can lead to inequitable healthcare.
    • Gaps exist in understanding language access needs identification and service utilization.
    • Health equity initiatives highlight the need for improved language services.

    Purpose of the Study:

    • To explore experiences of LEP and deaf obstetrical patients with language services.
    • To understand nurses' experiences with interpretive services.
    • To improve culturally competent care delivery for diverse patient populations.

    Main Methods:

    • Mixed-methods study with two phases.
    • Phase 1: Surveys with LEP obstetrical patients (n=50).
    • Phase 2: Focus groups with nurses (n=16) exploring interpretive services.

    Main Results:

    • LEP patients positively rated language services, preferring in-person interpreters.
    • Patients reported feeling heard and respected by nurses.
    • Nurses identified barriers to language access services and a need for greater cultural and linguistic competence.

    Conclusions:

    • In-person interpreters are more effective than phone/iPad for capturing cultural nuances.
    • Consistent language service delivery across care points needs improvement.
    • Future research should explore digital health interventions and policy development based on nurse feedback.