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Developing the Digital Health Communication Maturity Model: Systematic Review.

Grace Jeonghyun Kim¹, Kang Namkoong¹

¹Department of Communication, University of Maryland, College Park, College Park, MD, United States.

Journal of Medical Internet Research

|April 14, 2025

Summary

This summary is machine-generated.

This review introduces the digital health communication maturity model (DHCMM), a new framework for assessing digital health initiatives. The DHCMM emphasizes user communication and engagement, improving patient care and health system efficiency.

Keywords:

digital health digital health communication digital strategy digital transformation evaluation metrics health care innovation health care technology health communication integrated model maturity model model development organizational readiness systematic review

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Area of Science:

Digital Health
Health Communication
Maturity Models

Background:

Digital health is crucial for modern healthcare, but existing maturity models overlook communication.
Current models often prioritize technology over user engagement and communication aspects.

Purpose of the Study:

To identify deficiencies in user communication within digital health maturity models.
To propose the digital health communication maturity model (DHCMM) for comprehensive evaluation.

Main Methods:

Systematic review following PRISMA guidelines.
Searched EBSCO, PubMed, and ProQuest for studies on digital health maturity and communication.
Included 31 English-language studies focusing on digital health maturity models.

Main Results:

Existing models heavily favor infrastructure over user engagement (e.g., only 35% included user satisfaction).
Less than one-fifth of models addressed personalization or customization.
The DHCMM offers 7 maturity levels with a focus on user-centered metrics and governance.

Conclusions:

The DHCMM enhances digital health assessments by prioritizing communication and user engagement.
This model offers actionable insights for healthcare organizations to improve digital health initiatives and patient outcomes.
Adoption of the DHCMM can lead to more equitable, user-centered healthcare systems.