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The Telemedicine Program Design Canvas: a visual tool for planning telemedicine interventions
Neha Verma1, Izabella Samuel2, Samuel Weinreb
1Division of Biomedical Informatics & Data Science, Johns Hopkins University School of Medicine, Baltimore, MD, USA.
Oxford Open Digital Health
|April 15, 2025
Summary
Telemedicine implementation often fails, but the Telemedicine Program Design Canvas offers a structured tool for planning successful healthcare initiatives. This visual guide helps organizations navigate complex telemedicine projects effectively.
Area of Science:
- Health Informatics
- Healthcare Management
- Digital Health
Background:
- Telemedicine adoption surged during the COVID-19 pandemic.
- Over 75% of telemedicine initiatives fail during implementation.
- Organizations struggle with sustainable and scalable telemedicine program planning.
Purpose of the Study:
- To introduce the Telemedicine Program Design Canvas, a tool to guide health organizations in planning telemedicine interventions.
- To improve the success rate of telemedicine initiatives through structured planning.
- To provide a visual tool addressing key elements for effective telemedicine implementation.
Main Methods:
- Developed and validated the Telemedicine Program Design Canvas through six workshops.
- Identified 14 key elements for telemedicine project planning and implementation.
- Tested and validated the tool with six new telemedicine projects involving 108 diverse stakeholders.
Main Results:
- The Telemedicine Program Design Canvas incorporates 14 essential elements for planning.
- Key elements include problem definition, ecosystem, patient and provider engagement, technology, and financial aspects.
- The tool was validated by 108 users and stakeholders across various roles.
Conclusions:
- The Telemedicine Program Design Canvas offers a structured and straightforward method for telemedicine intervention planning.
- It facilitates rapid prototyping and holistic planning for sustainable telemedicine programs.
- The tool aims to drive intervention success and improve healthcare delivery through telemedicine.
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