Parent Satisfaction With Neonatal Care: A Secondary Analysis.

Area of Science:

• Neonatal care
• Parental satisfaction
• Healthcare quality

Background:

• Parent satisfaction is key to family-centered neonatal care.
• Understanding parent experiences informs care delivery improvements.

Purpose of the Study:

• Describe parental satisfaction with neonatal intensive care.
• Assess differences in satisfaction scores.
• Identify areas for care enhancement.

Main Methods:

• Secondary analysis of online survey data from US NICU parents during early COVID-19 pandemic.
• Used the EMpowerment of PArents in THe Intensive Care (EMPATHIC) scale.
• Compared results to pre-pandemic data using independent t-tests.

Main Results:

• 164 parents (159 mothers, 5 fathers) responded.
• Overall and domain satisfaction scores were lower than pre-pandemic scores.
• Parents sought more cultural competence, emotional support, and clearer information.

Conclusions:

• Significant differences in satisfaction were found compared to pre-pandemic data.
• Clinical significance noted in 3 domain scores.
• Identified specific factors influencing parental satisfaction in the NICU.