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The impact of technology frustration and consumer passion on consumer evaluation shift in case of mobile apps

Bidyut Hazarika1, Utkarsh Shrivastava2, Timothy McBush Hiele3

  • 1Business Information Systems, Western Michigan University, 1903 W. Michigan Ave, Kalamazoo, MI 49008, USA; Business & Technology, The Business School, RMIT University Vietnam, 702 Nguyen Van Linh Blvd., District 7, Ho Chi Minh City, Viet Nam.

Acta Psychologica
|April 18, 2025
PubMed

Keywords:
Consumer evaluationConsumer passionGoogle storeMobile appsTechnology frustration

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