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Threads and Needles: A Value-Sensitive Design Approach to Online Toxicity.
1Cal Poly, San Luis Obispo, CA, USA. RyJenkin@calpoly.edu.
Science and Engineering Ethics
|April 22, 2025
Summary
This study suggests adding friction to online conversations to combat toxic speech, inspired by value-sensitive design (VSD). It examines America Online Instant Messenger
Area of Science:
- Human-Computer Interaction
- Social Computing
- Digital Ethics
Background:
- Online platforms face challenges with toxic speech.
- Value-sensitive design (VSD) offers a framework for ethical technology development.
- Previous research highlights the need for practical methods to integrate values into design.
Purpose of the Study:
- To propose remedies for toxic online speech using VSD principles.
- To examine the historical case of America Online Instant Messenger (AIM) as a model for introducing friction into online conversations.
- To introduce novel, generalizable methods for integrating ethical values into technology design.
Main Methods:
- Analysis of the AIM "warn" feature as a case study in VSD.
- Development of a "method of decomposition" to identify intervention points in user journeys.
- Creation of an iterative "Innovation-Abuse-Innovation" branching diagram to anticipate and respond to platform abuse.
Main Results:
- The AIM "warn" feature demonstrates how friction can disincentivize harmful speech.
- The proposed methods offer systematic approaches to operationalize ethical values in design.
- The "method of decomposition" and "Innovation-Abuse-Innovation" diagram are flexible and generalizable.
Conclusions:
- Adding friction to online platforms can be an effective strategy against toxic speech.
- The proposed VSD-inspired methods can guide designers in creating more ethical and user-friendly online environments.
- These methods have potential applications for contemporary social media and communication platforms.
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