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A Quality Improvement Project to Improve Nurse-Patient Communication and Patient Satisfaction in an Outpatient Center

Ying Shen1, Xiaoqiu Zhu, Fang Lei

  • 1Author Affiliations: Nursing Department, Sir Run Run Shaw Hospital, Zhejiang University, School of Medicine, Hangzhou, Zhejiang Province, People's Republic of China (Ms Shen, Ms Zhu, and Ms Feng); School of Nursing, University of Minnesota Twin Cities, Minneapolis, Minnesota (Dr Lei).

Quality Management in Health Care
|April 23, 2025
PubMed
Abstract

Keywords:
CICARE communication modecommunication skilloutpatient nursespatient satisfactionquality improvement

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