Artificial intelligence vs. human coaches: examining the development of working alliance in a single session
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View abstract on PubMed
Summary
This summary is machine-generated.Clients formed strong working alliances with both human and AI coaches, indicating AI
Area Of Science
- Coaching Psychology
- Human-Computer Interaction
- Artificial Intelligence
Background
- The client-coach working alliance is crucial for effective coaching.
- The emergence of AI necessitates exploring AI's role in coaching relationships.
- Human coaches' perceived superiority in relationship-building with clients remains untested against AI.
Purpose Of The Study
- To compare client perceptions of working alliances with AI coaches versus human coaches.
- To investigate alignment in coaching process ratings between AI and human coaching.
- To assess client willingness to engage in AI coaching partnerships.
Main Methods
- A mixed-methods randomized controlled trial was conducted.
- Participants received a 60-minute coaching session using the CLEAR model.
- A Wizard of Oz approach simulated AI coaching, with human coaches acting as confederates.
- Quantitative (surveys) and qualitative (interviews) data were collected.
Main Results
- Clients reported similar, moderately high working alliance levels with both AI and human coaches.
- No significant differences were found in alliance ratings between the two coach types.
- Qualitative themes revealed clients perceived coaches as guides supporting goal achievement.
Conclusions
- Clients are willing to form coaching partnerships with AI.
- AI coaching shows potential for building effective working alliances.
- Findings have significant implications for the future of AI in professional coaching.
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