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Technology-enabled community pharmacies: qualitative evaluation of a framework for assessing technology solutions.
Ayomide Ogundipe1, Tin Fei Sim1, Lynne Emmerton1
1Curtin Medical School, Curtin University, GPO Box U1987, Perth, Western Australia 6845, Australia.
Community pharmacists need better integrated digital health platforms, including improved system interoperability and user access. A refined Technology Evaluation Key (TEK) framework now guides the development and implementation of these crucial information communication technology (ICT) systems.
Area of Science:
- Health Informatics
- Pharmacy Practice
- Technology Adoption
Background:
- Optimal pharmacist services depend on integrated digital health platforms.
- Existing technology evaluation frameworks lack specific application to community pharmacy ICT needs.
- The Technology Evaluation Key (TEK) framework needed adaptation for this context.
Purpose of the Study:
- To identify community pharmacists' information communication technology (ICT) needs.
- To refine the Technology Evaluation Key (TEK) framework using these identified needs.
- To guide the implementation and evaluation of ICT platforms in pharmacy practice.
Main Methods:
- Systematic scoping review and validation of interview tools.
- Semi-structured online interviews with 24 community pharmacists until data saturation.
- Reflexive thematic analysis applied deductively and inductively to refine the TEK framework.
Main Results:
- Key technological needs identified: greater system integration, interoperability, and user access to national ICT systems.
- The TEK framework was successfully refined from nine to eight domains.
- The refined framework includes domains such as healthcare system, organization, practitioner, ICT, user experience, logistics, system integrity, and clinical impact.
Conclusions:
- Significant improvements are needed in ICT platform implementation for community pharmacists.
- The refined TEK framework offers a valuable guide for ICT development, implementation, and evaluation in pharmacy.
- Addressing user needs is crucial for successful technology adoption in community pharmacy.

