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Technology-enabled community pharmacies: qualitative evaluation of a framework for assessing technology solutions.

Ayomide Ogundipe1, Tin Fei Sim1, Lynne Emmerton1

  • 1Curtin Medical School, Curtin University, GPO Box U1987, Perth, Western Australia 6845, Australia.

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|May 2, 2025
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Summary

Community pharmacists need better integrated digital health platforms, including improved system interoperability and user access. A refined Technology Evaluation Key (TEK) framework now guides the development and implementation of these crucial information communication technology (ICT) systems.

Keywords:
community pharmacistsdigital healthevaluation frameworkinformation communication technologypharmacy practicequalitative research

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Area of Science:

  • Health Informatics
  • Pharmacy Practice
  • Technology Adoption

Background:

  • Optimal pharmacist services depend on integrated digital health platforms.
  • Existing technology evaluation frameworks lack specific application to community pharmacy ICT needs.
  • The Technology Evaluation Key (TEK) framework needed adaptation for this context.

Purpose of the Study:

  • To identify community pharmacists' information communication technology (ICT) needs.
  • To refine the Technology Evaluation Key (TEK) framework using these identified needs.
  • To guide the implementation and evaluation of ICT platforms in pharmacy practice.

Main Methods:

  • Systematic scoping review and validation of interview tools.
  • Semi-structured online interviews with 24 community pharmacists until data saturation.
  • Reflexive thematic analysis applied deductively and inductively to refine the TEK framework.

Main Results:

  • Key technological needs identified: greater system integration, interoperability, and user access to national ICT systems.
  • The TEK framework was successfully refined from nine to eight domains.
  • The refined framework includes domains such as healthcare system, organization, practitioner, ICT, user experience, logistics, system integrity, and clinical impact.

Conclusions:

  • Significant improvements are needed in ICT platform implementation for community pharmacists.
  • The refined TEK framework offers a valuable guide for ICT development, implementation, and evaluation in pharmacy.
  • Addressing user needs is crucial for successful technology adoption in community pharmacy.