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Utilizing process mining in quality management: A case study in radiation oncology.

Mohammad Bakhtiari1

  • 1WellSpan Radiation Oncology, Chambersburg, Pennsylvania, United States of America.

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Summary

Process mining enhances radiation oncology by analyzing clinical workflows. This data-driven approach identifies and resolves bottlenecks, improving efficiency and patient care quality.

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Area of Science:

  • Healthcare Management
  • Medical Informatics
  • Radiation Oncology

Background:

  • Radiation oncology faces complexity, risks, and data challenges.
  • Process-oriented management and systemic thinking are crucial for safety and quality.
  • Process mining offers a data-centric approach to analyze and improve clinical workflows.

Purpose of the Study:

  • To apply process mining and quality management to analyze radiation oncology event logs.
  • To identify inefficiencies and bottlenecks in clinical workflows using conformance checking.
  • To improve patient outcomes through data-driven workflow optimization.

Main Methods:

  • Utilized process mining techniques on electronic medical record event logs.
  • Employed conformance checking and process improvement methodologies.
  • Applied organizational mining to assess resource utilization and team collaboration.

Main Results:

  • Identified OAR contouring and physics chart checks as key bottlenecks in treatment planning.
  • Implemented interventions that significantly reduced treatment planning time.
  • Gained insights into resource utilization and inter-team collaboration.

Conclusions:

  • Process mining is valuable for enhancing efficiency, quality, and decision-making in radiation oncology.
  • A data-driven leadership approach optimizes workflows and improves patient care.
  • Radiation oncology departments can adapt to modern healthcare demands through workflow optimization.