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Automated and AI-Based Communication in the GP Practice as a Replacement for Personal Doctor-Patient Contact - A
1Apollon University for Healthcare Management, Bremen, Germany.
Background/Aim:
The study examines patient acceptance of automated and AI-based communication as a replacement for personal doctor-patient contact in general practice.
Methods:
A quantitative, empirical, non-randomized, non-controlled cross-sectional survey.
Results:
The sample size was n = 202 participants. Younger people (χ2(1) = 3.774, p = .026), people with a high level of education (χ2(1) = 7.075, p = .004) and users of everyday digitalization (χ2(1) = 27.900, p < .001) are more often open to automated and AI-based communication as a replacement for personal doctor-patient contact.
Conclusion:
AI-based communication can serve as a strategic component in the future healthcare framework, particularly in the context of doctor shortages.
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