Patients vs. Healthcare Providers: A Comparative Analysis of Technology Acceptance Using the UTAUT Model

Area of Science:

• Health Informatics
• Human-Computer Interaction
• Digital Health

Background:

• Patient Empowerment Platforms (PEP) and Personalised Care Plan Management Platforms (PCPMP) are emerging digital health tools.
• Understanding user acceptance is crucial for successful implementation in diverse healthcare settings.

Purpose of the Study:

• To compare technology acceptance of PEP and PCPMP between patients/caregivers and healthcare providers.
• To investigate acceptance across Danish, Hebrew, and Russian linguistic and cultural contexts.
• To identify factors influencing adoption for user-centered system development.

Main Methods:

• Utilized the Extended Unified Theory of Acceptance and Use of Technology (UTAUT) model.
• Surveyed 92 participants comprising patients/caregivers and healthcare providers.
• Analyzed differences in perceived usability and facilitating conditions.

Main Results:

• Significant differences in technology acceptance were found between patients/caregivers and healthcare providers.
• Perceived usability and facilitating conditions varied between user groups.
• Cultural and linguistic contexts influenced technology acceptance patterns.

Conclusions:

• Tailored interventions are necessary to enhance PEP and PCPMP adoption among different user groups.
• User-centered design approaches are vital for developing effective digital health platforms.
• Addressing specific user needs and contextual factors will improve healthcare system integration.