Patients vs. Healthcare Providers: A Comparative Analysis of Technology Acceptance Using the UTAUT Model

This study examines the differences in technology acceptance of electronic Patient Empowerment Platforms (PEP) and Personalised Care Plan Management Platforms (PCPMP) between two distinct user groups: patients/caregivers and healthcare providers, across three linguistic and cultural contexts (Danish, Hebrew and Russian). Using the Extended Unified Theory of Acceptance and Use of Technology (UTAUT) model and framework, we analysed responses from 92 participants. Our findings reveal differences in the perceived usability factors and facilitating conditions between patients and healthcare providers, suggesting the need for tailored interventions to improve PEP/PCPMP adoption among diverse user groups. These results offer insights into the development of more user-centred systems in healthcare.