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Improving the Usability of a Digital Questionnaire to Elicit Symptoms for Patients Referred via the Cancer Diagnostic
Chinasa Odo1,2, John Hardman3, Joanne Patterson4
1Centre for Digital Innovations in Health Social Care, University of Bradford, UK.
Abstract:
We present the usability testing of a digital questionnaire co-designed with patient representatives. Two usability methods, think-aloud and timed usability testing, were employed to assess the system. Twelve participants took part in the study by completing the questionnaire, reporting HNC symptoms. Think-aloud testing revealed issues such as unclear instructions and layout inconsistencies, while timed usability testing indicated that younger participants (16-54 years) completed the tasks faster than older participants (55-74 years), although the difference was not significant. The System Usability Scale (SUS) scores reflected overall positive feedback, with suggestions for further improvements.
