Patient-informed experiences in an interventional cytopathology clinic: how can we maximize patient satisfaction

The pathologist-performed fine needle aspiration biopsy has been shown to be a diagnostically excellent study when performed by trained individuals. However, the patient perspective of pathology-performed fine needle aspiration biopsy, also known as interventional cytopathology, is less described.

This study investigates patient satisfaction at a single interventional cytopathology clinic between 2020 and 2023. The 34-question survey evaluated various aspects of patient satisfaction and included qualitative feedback to better understand factors contributing to patient satisfaction. Among the 682 survey respondents, the majority were Caucasian and English-speaking females ages 65-79 years, with either private insurance or Medicare.

Results demonstrated high satisfaction levels across all domains. Qualitative analysis identified key themes that improve patient satisfaction, including reduced anxiety, confidence in providers, perceived efficacy of the procedure, and overall procedural satisfaction.

Based on these themes, we propose a conceptual model in which effective communication, a relaxed atmosphere, and thorough explanations play a crucial role in enhancing patient satisfaction. Our findings underscore the importance of patient-centered approaches in designing interventional cytopathology clinics. Clear communication between patients, providers, and care teams, along with adequate appointment time, is essential for improving patient experiences.