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Utilizing Conversational AI Technology for Social Connectedness Among Older Adults: A Systematic Review
Kyeung Mi Oh1, Sungsoo Ray Hong2, Krista Beran1
1School of Nursing, George Mason University, Fairfax, VA, USA.
Summary
Artificial Intelligence (AI) platforms can help reduce loneliness and social isolation in older adults by improving social connectedness. While beneficial, users desire more human-like AI interactions and personalized support.
Area of Science:
- Gerontology
- Human-Computer Interaction
- Artificial Intelligence
Background:
- The global older population is increasing, leading to a rise in loneliness and social isolation.
- Social connectedness is crucial for the well-being of older adults.
- Artificial Intelligence (AI) presents a novel technological approach to address these challenges.
Purpose of the Study:
- To systematically review the impact of AI interventions on loneliness and social isolation in older adults.
- To identify specific areas where AI influences social connectedness.
- To understand user perceptions and desired improvements for AI-driven social interventions.
Main Methods:
- A systematic review of 18 studies was conducted.
- Studies focused on AI interventions aimed at enhancing social connectedness in the elderly population.
- Data synthesis focused on reported outcomes related to loneliness, social isolation, and social connectedness.
Main Results:
- Conversational AI technology demonstrated positive impacts on self-identity, social integration, usability, social support, self-efficacy, and health outcomes.
- Participants reported enjoyment and perceived usefulness of AI interactions, with some sensing relationship development.
- Some users expressed a desire for more human-like AI, deeper conversations, and more targeted information gathering.
Conclusions:
- AI interventions show promise in improving social connectedness among older adults.
- Further development is needed to enhance the human-like qualities and personalization of AI chatbots for this demographic.
- AI has the potential to be a valuable tool in combating loneliness and social isolation in aging populations.
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