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Involving Individuals with Developmental Language Disorder and Their Parents/Carers in Research Priority Setting

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Published on: June 6, 2020

A grounded theory of Creating Connection between peer support workers and clients.

Samantha Perry¹, Jinny Choi¹, Jennifer Jackson¹

¹Faculty of Nursing, University of Calgary, 2500 University Drive NW, Calgary, AB T2N 1N4, Canada.

Archives of Psychiatric Nursing

|June 4, 2025

Summary

Peer support workers (PSWs) build trust, foster relationships, connect clients to services, and launch them toward independence. This four-stage process, Creating Connection, enhances client outcomes in addiction services.

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Published on: May 31, 2019

Area of Science:

Addiction Services
Mental Health Support
Healthcare Professions

Background:

Peer support workers (PSWs) are recognized as vital in addiction services.
The specific mechanisms through which PSWs foster therapeutic relationships and create client benefits remain unclear.

Purpose of the Study:

To identify the process by which PSWs facilitate improved outcomes for clients with addictions.
To understand the therapeutic relationship dynamics between PSWs and clients.

Main Methods:

Grounded theory methodology was employed to explore PSW engagement with clients.
Semi-structured interviews were conducted with 17 PSWs via Zoom (up to 60 minutes each).

Main Results:

A four-stage process, termed 'Creating Connection,' was identified.
Stages include: building trust (predictive capacity), fostering the relationship, bridging clients to services, and launching clients toward independence and natural supports.

Conclusions:

The grounded theory elucidates how PSWs generate client benefits, informing professional development and workplace support.
This framework can help solidify the role of PSWs as integral members of the healthcare team.