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Published on: February 16, 2011
Prioritizing patient value regarding pharmacy culture in a LGBTQ+-focused pharmacy
Background:
Lesbian, gay, bisexual, transgender, queer/questioning (LGBTQ+) people in the United States face discrimination in their daily lives including in the health care space, and lack places to go where they feel supported, accepted, and seen. Few resources exist for community pharmacies on how to best care for this population. There is an opportunity to gather quantitative and qualitative data on recommended practices and pharmacy culture as they relate to inclusivity for all patients.
Objectives:
The primary objective of this research is to identify and prioritize pharmacy culture patients' value at a LGBTQ+ -focused community pharmacy. The secondary objective is to determine if there are differences in patient priorities between transgender (TGD) and non-transgender (non-TGD) people.
Methods:
This survey was conducted at LGBTQ+ -focused pharmacies in Ohio over 30 days. Participants in the survey were asked to assess the importance of 17 services offered by the pharmacies through Likert items and ranking questions. Services were split into both general and inclusive pharmacy services. Patients were given an opportunity to provide feedback on pharmacy services provided via an open response question. The survey invitation occurred at point of sale through QR code.
Results:
Two hundred and seventy-three surveys were completed and eligible for inclusion. For general pharmacy services, staff helping in lowering the cost of medications was ranked highest among all groups (4.65 ± 0.66). For inclusive pharmacy services, staff using your correct name was ranked highest among all participants (4.57 ± 0.79). TGD patients prioritized access to gender neutral bathrooms and access to injection supplies.
Conclusion:
This research underscores the importance of both inclusive and general pharmacy services in community pharmacies to support the wellbeing of all patients. Survey results highlight simple inclusive practices pharmacies can incorporate to improve patient experience and create inclusive spaces for all patients.
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