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Development and Validation of the Patient-Centered Communication Competency Scale for Dental Hygienists
Da-Eun Kim1, Jong-Hwa Jang1,2
1Department of Public Health Science, Graduate School, Dankook University, Cheonan-si 31116, Republic of Korea.
Healthcare (Basel, Switzerland)
|June 13, 2025
Summary
A new Patient-Centered Communication Competency Scale (PCCS) for dental hygienists was developed and validated. This tool reliably measures communication skills, correlating positively with job satisfaction and self-efficacy.
Area of Science:
- Dental Hygiene
- Health Communication
- Psychometrics
Background:
- Effective communication is essential for dental hygienists.
- A validated tool is needed to assess communication skills and their impact on job satisfaction and psychosocial factors.
Purpose of the Study:
- To develop and validate the Patient-Centered Communication Competency Scale (PCCS) for dental hygienists.
- To evaluate the relationship between communication skills, job satisfaction, and psychosocial factors.
Main Methods:
- Scale development involved literature review, expert assessment, and preliminary surveys.
- An online survey of 400 dental hygienists was conducted.
- Exploratory and confirmatory factor analyses (EFA/CFA) and Cronbach's alpha were used for validation.
Main Results:
- The PCCS was refined to an 11-item scale with three subscales: Assertiveness, Empathy, and Respect.
- CFA confirmed good model fit and strong validity (convergent and discriminant).
- The scale demonstrated high reliability (Cronbach's alpha = 0.862) and criterion validity.
Conclusions:
- The PCCS is a valid and reliable instrument for assessing dental hygienists' communication skills.
- The scale can be used in training programs and research to improve communication competency in dental settings.
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