Related Experiment Video
Updated: Aug 8, 2025

Usability Evaluation of Augmented Reality: A Neuro-Information-Systems Study
Published on: November 30, 2022
Usability and desirability of a hearing health chatbot: an explorative study
Rebecca J Bennett1,2, Jessica Tsiolkas2, Josh Tagudin2
1enAble Institute, Curtin University, Perth, Australia.
Objective:
This study explored the usability and desirability of an AI-driven chatbot designed to support adults with hearing loss.
Design:
A mixed-methods exploratory study was conducted, incorporating mobile analytics, in-app feedback, and qualitative interviews. A prototype AI-driven chatbot was developed using GPT Creator and integrated into a simple app interface. Participants used the chatbot over a 2-week period, with their interactions and feedback recorded for analysis.
Study Sample:
Ten adults with hearing loss (mean age: 58.6 years, SD = 8.7) participated in the study.
Results:
Participant individual chatbot usage ranged from one to eight interactions. Key areas of inquiry included hearing aid functionality, tinnitus management, and audiologist-related concerns. The chatbot was perceived as user-friendly and useful for basic support, but experienced users desired more personalised responses. Suggested improvements included conversation memory, better handling of multiple questions, and enhanced voice-to-text functionality.
Conclusions:
This study provides preliminary evidence that AI-driven chatbots may offer valuable support for adults with hearing loss. While usability and desirability were generally favourable, enhancements in personalisation and accessibility are needed to improve engagement and long-term adoption. Future iterations should incorporate user-centred refinements to maximise the chatbot's effectiveness in hearing health management.
More Related Videos
11:39Assessment of Audio-Tactile Sensory Substitution Training in Participants with Profound Deafness Using the Event-Related Potential Technique
Published on: September 7, 2022
06:02Evaluating Usability Aspects of a Mixed Reality Solution for Immersive Analytics in Industry 4.0 Scenarios
Published on: October 6, 2020
Related Concept Videos
The Availability Heuristic
Health Information Technology and Healthcare Information System
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Hearing
Design Example
Barriers to Effective Communication II
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Auditory Pathway
When viewed cross-sectionally, the cochlea reveals the scala vestibuli and scala tympani flanking...