Determinants of patient satisfaction with healthcare services among insured and uninsured patients at a public hospital in Cameroon: A comparative cross-sectional study using the modified PSQ-18 questionnaire
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View abstract on PubMed
Summary
This summary is machine-generated.Patient satisfaction in Cameroon is high overall, but uninsured individuals face significant dissatisfaction with healthcare services, particularly specialist waiting times. Expanding universal health coverage is crucial for equitable access.
Area Of Science
- Healthcare Management
- Public Health
- Health Services Research
Background
- Patient satisfaction is vital for healthcare quality assessment.
- Limited research exists on patient satisfaction in Cameroon.
- This study focuses on Yaoundé Central Hospital's healthcare services.
Purpose Of The Study
- To assess patient satisfaction levels with healthcare services.
- To identify factors influencing patient satisfaction.
- To provide data for improving healthcare quality in Cameroon.
Main Methods
- A cross-sectional study was conducted from September 2022 to March 2023.
- 385 outpatients aged 18+ participated.
- The Patient Satisfaction Questionnaire (PSQ-18) was used to evaluate satisfaction across 10 variables.
Main Results
- Overall patient satisfaction was 90.9%.
- Insured patients reported higher satisfaction (98.3%) than uninsured (87.5%).
- Uninsured individuals were 8.5 times more likely to be dissatisfied; large family size also increased dissatisfaction risk. Specialist waiting times were a common concern.
Conclusions
- A significant policy gap exists regarding healthcare access for uninsured Cameroonians.
- Targeted interventions are needed to improve healthcare affordability and quality for the uninsured.
- Expansion and improvement of the national universal health coverage scheme are recommended for all 10 regions.
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