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How Older Adult Internet Users Stay Online When Technical Problems Arise.

Amy M Schuster1, Noor Nishan2, Travis Kadylak3

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PubMed
Summary
This summary is machine-generated.

Older adults often fix technology issues themselves or ask family for help. Online self-efficacy influences support choices, while social support increases reliance on family assistance.

Keywords:
internet experienceolder adultsonline self-efficacysocial supporttechnology support

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Area of Science:

  • Gerontology
  • Human-Computer Interaction
  • Sociology of Technology

Background:

  • Older adults' increasing adoption of information and communication technologies (ICTs).
  • Challenges faced by older adults when encountering technological difficulties.
  • The importance of reliable technical support for sustained ICT use among seniors.

Purpose of the Study:

  • To investigate the technical support sources utilized by U.S. older adults (65+).
  • To identify factors influencing the selection of specific technical support channels.
  • To understand the relationship between online self-efficacy, social support, and technology help-seeking behaviors.

Main Methods:

  • Online survey of 1173 U.S. adults aged 65 and older.
  • Analysis of self-reported technical support sources used for ICT problems.
  • Statistical examination of factors (online self-efficacy, social support) influencing support choices.

Main Results:

  • Majority of older adults fix issues themselves (71%) or seek family help (65%).
  • Higher online self-efficacy correlates with self-reliance and using more support sources.
  • Lower online self-efficacy is linked to increased reliance on family support.
  • Greater social support is associated with seeking family help and less use of customer support or self-repair.

Conclusions:

  • Online self-efficacy and social support significantly shape technical support strategies for older adults.
  • Interventions promoting online self-efficacy may empower older adults to resolve technology issues independently.
  • Family remains a critical, yet potentially overburdened, source of technical assistance for many seniors.