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Development and Implementation of a Dental School-Based Oral Health Helpline: A Pilot Project
Objectives:
To describe the development of an oral health helpline and preliminary outcomes from January 2021 to December 2022.
Methods:
The Faculty of Dentistry at University of British Columbia (UBC) conducted a pilot project to develop a helpline providing free oral health information, referrals and aid navigating public dental benefits for underserved communities. Development included infrastructure, supporting documents and personnel. We reviewed service data alongside data from follow-up contacts and an online satisfaction survey.
Results:
During the pilot period, 118 interactions took place with 72 individuals. Referrals to low-barrier community clinics were offered to 59 (81.9%) users, while 26 (36.1%) received information on public dental benefits, oral health, and helpline services and 5 (6.94%) were connected with their student provider. Of the 32 users seeking oral health care who could be followed up, 5 (15.6%) received dental services and 17 (53.1%) received dental hygiene services.
Conclusion:
The helpline facilitated access to oral health care by providing oral health-related information and care navigation.
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