What Drives Trust and Satisfaction in Health Welfare Social Cooperatives?

Background/Objectives: Patient trust and satisfaction are critical components of effective healthcare delivery, particularly within health welfare social cooperatives. This study investigates the impacts of administrative procedures, courtesy, physical accessibility, collaborative management, and community health relations on patient trust and satisfaction. Methods: Using Partial Least Squares Structural Equation Modeling (PLS-SEM), we analyzed survey data collected from 658 members of a health welfare social cooperative to assess the hypothesized relationships. Results: The findings reveal that administrative procedures significantly enhance trust but do not directly affect satisfaction. Courtesy and community health relations positively influence both trust and satisfaction. Physical accessibility, collaborative management, and trust also significantly enhance patient satisfaction. Conclusions: These results highlight the multifaceted nature of patient trust and satisfaction, emphasizing the importance of efficient administrative practices, respectful treatment, collaborative decision-making, and strong community engagement. For practitioners, the study underscores the need for a comprehensive approach to healthcare management that integrates operational efficiency with patient-centered care.