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How did staffing strategies change amid COVID-19 and post pandemic? A qualitative study
Lianne Jeffs1,2, Jacqueline Limoges3, Tracey Das Gupta4
1Science of Care Institute, Sinai Health, Toronto, Ontario, Canada lianne.jeffs@sinaihealth.ca.
Objectives And Design:
A qualitative study was undertaken to explore the nature of staffing strategies from the perspectives of nursing, medicine and health disciplines employed in a hospital setting.
Setting:
Interviews were conducted in six hospitals in Canada between November 2022 and September 2023.
Results:
118 healthcare professionals and leaders who experienced changes in staffing strategies participated in this study. Three themes emerged to describe new or adaptive staffing strategies: (1) valuing new roles and teams; (2) being redeployed; and (3) enhancing coverage.
Conclusions:
Our study elucidates the staffing strategies that were employed during the COVID-19 pandemic that included creating new and adapting existing roles and teams; redeploying healthcare professionals; and enhancing coverage. Study findings can be used to guide leaders to use a proactive systematic approach to staffing models that includes adaptable and flexible staffing models within local contexts.
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