Framework for key benchmarking indicators in hospital information system.

Area of Science:

• Health Informatics
• Information Systems Management
• Healthcare Administration

Background:

• Hospital Information Systems (HIS) require structured evaluation for operational efficiency and goal achievement.
• Key Benchmarking Indicators (KBIs) are crucial for assessing and enhancing HIS performance.
• This study addresses the need for a comprehensive KBI framework in healthcare systems.

Purpose of the Study:

• To develop a comprehensive framework of Key Benchmarking Indicators (KBIs) for Hospital Information Systems (HIS).
• To establish structured evaluation criteria for improving HIS efficiency and effectiveness.
• To support the successful achievement of hospital goals through enhanced HIS performance.

Main Methods:

• A qualitative study conducted in academic hospitals using semi-structured interviews with 14 experts.
• Purposive and snowball sampling techniques were employed for participant selection.
• Benchmarking indicators were extracted via content analysis and prioritized using the Delphi technique.

Main Results:

• Three main themes (Technical, Human/Organizational, Financial) and eight sub-themes were identified.
• A total of 76 KBIs were developed and prioritized.
• High-priority indicators included user-friendliness (100%), response time (100%), and interoperability quality (98.8%).

Conclusions:

• The developed KBI framework enhances HIS efficiency, effectiveness, and goal attainment.
• It serves as a tool for Health Information Technology managers to benchmark HIS performance.
• Practical implications include identifying performance gaps, optimizing resources, and improving user satisfaction.