Patient experience as a quality marker in gastrointestinal endoscopy

Area of Science:

• Gastroenterology
• Healthcare Quality Improvement
• Patient-Reported Outcomes

Background:

• Patient experience is increasingly recognized as a key indicator of gastrointestinal endoscopy quality.
• Historically, procedural comfort was the primary measure, but patient experience encompasses the entire care journey.

Purpose of the Study:

• To define patient experience in upper and lower gastrointestinal (GI) endoscopy.
• To explore key aspects of GI endoscopy patient experience.
• To outline methods and tools for measuring patient experience.

Main Methods:

• This study is a review of existing literature and methodologies.
• It synthesizes current understanding of patient experience in GI endoscopy.
• It considers the development and application of patient-reported experience measures.

Main Results:

• Patient experience in GI endoscopy is multifaceted, extending beyond the procedure itself.
• Patient-reported experience measures (PREMs) are essential for comprehensive assessment.
• PREMs, developed with patient input, can prioritize elements crucial to patients.

Conclusions:

• A broader definition of patient experience is necessary for quality assessment in GI endoscopy.
• Patient-reported experience measures are vital tools for evaluating and enhancing care.
• Incorporating patient perspectives into quality markers can lead to significant improvements.