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  11. Introducing Virtual Visit Blocks To Optimize Space In Primary Care Practice

Introducing Virtual Visit Blocks to Optimize Space in Primary Care Practice

Susan Pohl1, Lindsey Garcia1, Sofia Loucao1

  • 1University of Utah, Salt Lake City, Utah, USA.

Telemedicine Reports
|July 9, 2025

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View abstract on PubMed

Summary
This summary is machine-generated.

Implementing virtual visit (VV) blocks in primary care optimized telemedicine, expanding workforce capacity and improving access. This model enhanced operational efficiency and financial sustainability for healthcare systems.

Area of Science:

  • Primary Care Medicine
  • Health Services Research
  • Digital Health

Background:

  • The COVID-19 pandemic accelerated telehealth adoption in primary care.
  • Many healthcare systems plan to sustain virtual care indefinitely.
  • Space and workforce capacity constraints challenge primary care delivery.

Purpose of the Study:

  • To describe the implementation of virtual visit (VV) blocks to optimize telemedicine.
  • To assess the impact of VV blocks on clinic workforce capacity and operational outcomes.
  • To evaluate the scalability and financial sustainability of the VV block model.

Main Methods:

  • Introduction of dedicated "virtual visit (VV) blocks" exclusively for telemedicine.
  • Pairing VV block implementation with new provider hires to expand workforce.
Keywords:
health care workforceprimary caretelemedicinevirtual

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  • Pilot implementation in one clinic, followed by replication in a second clinic.

    • Main Results:

    • Increased provider full-time equivalents from 8.51 to 10.25 in the pilot clinic.
    • Improved patient access and higher visit volumes.
    • Similar patient satisfaction, with provider-reported benefits in work-life balance and efficiency.
    • Demonstrated scalability through successful replication in a second clinic.

    Conclusions:

    • The VV block model effectively addresses space and resource constraints in primary care.
    • This model enhances operational outcomes and financial sustainability for telehealth integration.
    • Continued insurance payment parity and legislative support are crucial for long-term telehealth viability.