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Real-Time Virtual Support (RTVS) improved physician development and community health access in rural British Columbia. Expansion and stable funding are key for future virtual healthcare success.

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Area of Science:

  • Healthcare Delivery
  • Telemedicine
  • Rural Health

Background:

  • Rural, remote, and Indigenous communities in British Columbia (BC) face significant healthcare access barriers and poorer health outcomes.
  • The COVID-19 pandemic has worsened these existing health inequities.
  • Real-Time Virtual Support (RTVS) pathways were established to improve equitable care access and offer peer support to physicians in underserved areas.

Purpose of the Study:

  • To explore the experiences and perspectives of Virtual Physicians (VPs) delivering RTVS services.
  • To understand the contributions of RTVS to physician development and community health.
  • To identify key considerations for the future availability and expansion of virtual healthcare in BC.

Main Methods:

  • Semi-structured interviews were conducted with 45 Virtual Physicians (VPs) involved in RTVS.
  • Interviews focused on VPs' experiences and perspectives regarding the delivery of RTVS.
  • Qualitative data analysis identified emergent themes from the interviews.

Main Results:

  • Virtual Physicians reported personal and professional development benefits from participating in RTVS.
  • RTVS demonstrated positive impacts on healthcare access and support for communities.
  • Key themes included the importance of incremental expansion and funding stability for virtual healthcare.

Conclusions:

  • RTVS offers valuable contributions to both physicians and underserved communities in BC.
  • Physicians' perspectives highlight the need for strategic growth and financial security to sustain and expand virtual healthcare services.
  • The findings provide insights for RTVS program evaluation and can inform virtual healthcare strategies in other regions.