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Updated: Sep 16, 2025
Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
Published on: January 15, 2017
Novel approach to improving teamwork in healthcare
Christopher A Collura1, Jane E Brumbaugh1, Megan M Misgen1
1Department of Pediatrics, Mayo Clinic, Rochester, Minnesota, USA.
Background:
Excellence in healthcare delivery is dependent on individuals working together on a team.
Objective:
We sought to enhance team performance by partnering with human resources (HR) to identify opportunities unrecognised by unit leadership.
Methods:
100 individuals representing a cross-section of the multidisciplinary team participated in an interview focused on teamwork conducted by an HR representative. Action plans were then developed and implemented. Press Ganey Survey results for the question, "Staff worked together to care for you/your baby?" were tracked to assess patient perception of teamwork.
Results:
Between 2022 and 2024, we observed improvement in the per cent of patients who assigned the highest rating of teamwork, culminating in 100% of patients reporting the highest score in the final quarter.
Conclusion:
The model of HR facilitated discussions with work unit team members identified barriers to optimal teamwork, led to the implementation of action plans and resulted in an improvement in our teamwork rating by patients.
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