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Communication with patients using asynchronous telehealth medication abortion services
Anna Fiastro1, Nikeeta Shah2, Rebecca Gomperts3
1University of Washington, Seattle, WA, United States.
Objectives:
Understanding patient communication with clinic providers or staff in telemedicine abortion can inform appropriate staffing.
Methodology:
We describe patient-service communication when using asynchronous telemedicine abortion services from April to November 2020 (n = 504) and compare patient demographics with number of messages using Kruskal-Wallis rank sum test.
Results:
About half of patients communicated with staff (56%, n = 287), median of six messages per patient (interquartile range: 3-10 messages). Primary topics included (1) eligibility, (2) payment, (3) medication delivery, and (4) physical process. Message volume did not differ by patient demographics.
Conclusions:
Our findings inform communication and staffing quantity and quality in telemedicine abortion provision.
Implications:
Asynchronous telehealth abortion patients require minimal communication, and most inquiries can be addressed by nonclinical staff. These insights can inform resource allocation and staffing decisions in telehealth abortion services, improving efficiency while maintaining patient satisfaction.
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