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[Invisible support, life-saving cooperation]
Boróka Jobb1, Henrietta Bánfai-Csonka2, Kristóf Gróf1
11 Pécsi Tudományegyetem, Egészségtudományi Kar, Egészségtudományi Doktori Iskola Pécs Magyarország.
Dispatchers and lay first responders enhance emergency care through technology and improved communication. Addressing psychological factors and training is crucial for effective prehospital interventions.
Area of Science:
- Emergency medicine
- Prehospital care
- Public health
Background:
- Bystander actions initiate emergency care before professional arrival.
- Dispatcher support for lay responders is critical but often overlooked.
- Technological and human factors influence prehospital emergency response.
Purpose of the Study:
- To examine dispatcher-lay first aid provider cooperation from multiple viewpoints.
- To explore the impact of technology on prehospital emergency care.
- To understand the role of human factors in emergency response.
Main Methods:
- Review of technological advancements in emergency care.
- Analysis of human factors affecting emergency situations.
- Examination of communication strategies between dispatchers and lay responders.
Main Results:
- Technology (AI, video) enhances first aid effectiveness and call classification.
- Human factors like stress impact callers and dispatchers, potentially causing trauma or burnout.
- Improved education and communication strategies boost emergency call success.
Conclusions:
- Integrating technology and addressing psychological aspects can improve patient care.
- Further research is needed to optimize innovations in emergency care.
- Enhanced cooperation between dispatchers and lay responders is vital for life-saving interventions.
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