Personal and Organizational Responsibility in the Delivery of Healthcare Services: Breaking the Code of Silence

  • 0University of York, Europe Campus, City College, Thessaloniki, Greece.

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Summary

This summary is machine-generated.

Healthcare professionals often witness inappropriate practices, but nearly 40% of reported incidents go unaddressed due to the code of silence. Breaking this silence requires organizational and personal commitment to transparency and accountability.

Area Of Science

  • Healthcare quality and patient safety
  • Organizational behavior in healthcare
  • Professional ethics

Background

  • The 'code of silence' in healthcare refers to the reluctance of professionals to report inappropriate practices.
  • This phenomenon negatively impacts healthcare quality and patient safety.
  • Parallels exist with similar codes of silence in other professions.

Purpose Of The Study

  • To explore the origins and prevalence of the code of silence in healthcare.
  • To identify reasons why healthcare professionals remain silent about inappropriate practices.
  • To suggest strategies for addressing and breaking the code of silence.

Main Methods

  • Qualitative study utilizing in-depth interviews.
  • 88 licensed healthcare providers (physicians, nurses, administrators, pharmacists) participated.
  • Identified common inappropriate practices, reporting actions, and reasons for silence.

Main Results

  • Nearly 70% of healthcare providers witnessed or were aware of inappropriate practices.
  • Approximately 40% of reported incidents resulted in no action taken.
  • Healthcare professionals experience tension between personal values, institutional goals, and fear of retribution.

Conclusions

  • Breaking the code of silence is a shared responsibility between individuals and organizations.
  • Recommendations include fostering a supportive reporting culture and improving anonymous reporting.
  • Leadership must prioritize accountability to encourage transparency.

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