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Nurse performance in hospital financial auditing: a single case study
Silvia Helena Meneguin1, Vânia Dos Santos Nunes Nogueira2, Silvia Cristina Mangini Bocchi3
1Universidade Estadual Paulista, Faculdade de Medicina de Botucatu, Botucatu, SP, Brazil.
Nurses performing financial audits significantly improved hospital revenue by identifying underbilling and overcharging. This highlights the crucial need for specialized financial training for nurses in healthcare.
Area of Science:
- Healthcare Finance
- Nursing Auditing
Background:
- Hospitals rely on accurate billing for revenue from supplemental health insurance.
- The role of healthcare professionals in financial auditing is increasingly recognized.
Purpose of the Study:
- To compare the effectiveness of nurses versus non-nurses in retrospective financial audits.
- To quantify the financial impact of nurse-led audits on hospital revenue.
Main Methods:
- A quantitative, retrospective case study analyzed 238 accounting bills from 2019-2021.
- Audits were conducted by nurses on bills initially invoiced by non-nurses for outpatient hemodynamics procedures.
Main Results:
- 100% of audited bills showed underbilling, totaling over R$1 million (updated value R$1.34 million).
- Undue charges (overbilling) amounted to R$647,828.00.
Conclusions:
- Retrospective financial audits by nurses demonstrably increase hospital revenue.
- There is a critical need for economic and financial skills training for nurses.
- Financial auditor nurses represent an emerging and important role in the healthcare market.
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