Patient Perception of University Hospitals' PCs for People Initiative

Area of Science:

• Social Sciences
• Public Health
• Digital Divide Research

Background:

• The COVID-19 pandemic underscored the importance of social connections for mental and emotional health.
• The shift to a virtual world created obstacles for low socioeconomic households lacking technology, leading to job loss and disconnection.
• University Hospitals' Rainbow Connect program addresses this digital access gap for Medicaid patients.

Purpose of the Study:

• To evaluate the impact of providing technology (laptop and internet) to low-income households on recipients' well-being.
• To investigate changes in participants' perspectives on personal computing and its benefits after receiving a device and internet access.

Main Methods:

• An attitudinal survey was administered to 100 participants on receiving a laptop and internet hotspot, and again after six months.
• The study measured changes in perceived mental, emotional, and physical well-being.
• Researchers analyzed shifts in participants' views on the utility of personal computers.

Main Results:

• Significant improvements were observed in participants' perceived mental, emotional, and physical well-being.
• Recipients reported enhanced connections with friends, family, and their community.
• Participants experienced reduced health risks by accessing telehealth and home delivery services, and found new remote work opportunities.

Conclusions:

• The Rainbow Connect initiative demonstrates the positive impact of bridging the digital access gap for vulnerable populations.
• Providing technology access significantly improves well-being, social connection, and economic opportunities.
• The study supports the expansion of similar programs to address digital inequity.