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Cognitive perceptions and behavioral loyalty in telecommunication services: Integrating SERVQUAL and CSI in the

Yogi Tri Prasetyo1, Zachariah John A Belmonte2, Edison Martinez Esberto3

  • 1International Bachelor Program in Engineering, Yuan Ze University, 135 Yuan-Tung Road, Chung-Li 32003, Taiwan; Department of Industrial Engineering and Management, Yuan Ze University, 135 Yuan-Tung Road, Chung-Li 32003, Taiwan.

Acta Psychologica
|July 24, 2025
PubMed

Keywords:
Customer satisfactionSERVQUALService qualityStructural equation modelingTelecommunication service provider

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