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Patient Experience from a Pilot Study Implementing Software-Based Post-COVID Case Management in GP Practices-A

Kathrin Sesterheim1, Frank Peters-Klimm1, Annika Baldauf1

  • 1Department of Primary Care and Health Services Research, Heidelberg University Hospital, Heidelberg University, Im Neuenheimer Feld 130, 69120 Heidelberg, Germany.

Healthcare (Basel, Switzerland)
|July 29, 2025
PubMed
Summary
This summary is machine-generated.

This pilot study found that case management software in primary care showed basic feasibility for post-COVID patients. Patient experiences varied, highlighting the importance of GP involvement and user-centered software design.

Keywords:
case managementgeneral practitionerspatientspost-COVID

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Area of Science:

  • Primary Care
  • Digital Health
  • Post-COVID Conditions

Background:

  • General practitioners (GPs) in Germany face challenges managing post-COVID patients due to knowledge gaps.
  • The PostCovidCare (PCC) pilot study introduced case management software with a symptom diary in GP practices.

Purpose of the Study:

  • To explore the experiences of post-COVID patients participating in the PCC pilot study.
  • To assess the feasibility of case management in primary care for long COVID.

Main Methods:

  • Qualitative content analysis of semi-structured telephone interviews with 10 patients.
  • Pilot implementation of case management software in 10 GP practices involving 33 patients.

Main Results:

  • Patient experiences were diverse, with both positive and negative aspects reported.
  • Positive feedback included increased GP attention and diagnostic/therapeutic initiation.
  • Negative feedback cited technical issues with the software, time burden, and consultation process limitations.

Conclusions:

  • Case management in primary care is feasible from patients' perspectives in the early post-COVID era.
  • Future projects should involve patients in design, adapt software, and consider care provider input.