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Patient experience and satisfaction level in telerehabilitation
Pınar Güngör Ketenci1, Özlem Öztekin2, Başak Bilir Kaya3
1Department of Quality Management, Erenkoy Physical Therapy and Rehabilitation Hospital, Istanbul, Turkey.
Disability and Rehabilitation. Assistive Technology
|August 2, 2025
Summary
Telerehabilitation offers accessible and effective remote care for mobility-impaired patients. While generally satisfying, improving technical aspects and personal interaction can enhance patient experience in telerehabilitation.
Area of Science:
- Healthcare Innovation
- Rehabilitation Medicine
- Digital Health
Background:
- Telerehabilitation is a key advancement in remote healthcare.
- It provides an effective alternative for patients with mobility challenges.
- Further evidence is needed on patient experience and satisfaction with telerehabilitation.
Purpose of the Study:
- To evaluate patient experiences with telerehabilitation services.
- To assess patient satisfaction levels in telerehabilitation.
- To identify areas for improvement in remote healthcare delivery.
Main Methods:
- 263 patients with neurological/motor disorders participated.
- Utilized Telemedicine Patient Scale and Satisfaction/Usefulness Scale.
- Conducted qualitative interviews with 20 patients for in-depth insights.
Main Results:
- Patients reported telerehabilitation as accessible and effective.
- High satisfaction scores were observed (Telemedicine Satisfaction and Usefulness Scale: 96.31 ± 9.5).
- Limitations included technical issues and reduced personal interaction.
Conclusions:
- Telerehabilitation is well-received regarding patient experience and satisfaction.
- Enhancing technical infrastructure and patient-provider interaction is recommended.
- Future research should explore group-specific differences in telerehabilitation outcomes.
